HBO Go issues are widespread and usually come at the worst possible time – you don’t want to waste time hunting for a solution when you could be watching Game of Thrones or The Wire or Barry. Whether you’re experiencing HBO Go crashing or buffering and sign-in issues during a popular show, we’ve covered how to fix most issues without relying on your HBO, cable, or satellite provider.
HBO Go login Troubleshooting problems can be more complex than troubleshooting HBO Now because there may be issues with HBO Go, your cable or satellite provider, or your Internet connection.
In this article, we will walk you through how to fix various HBO Go issues such as connection, sign-in troubles, and other errors on iPhone, iPad, Android, Apple TV, and Xbox One. HBO Go is available on the PlayStation 4 and other devices.
Is HBO Going Away?
If you are having HBO Go issues, you should first check to verify if HBO Go is operational. Based on this, you can check HBO Go’s Twitter help page and Down Detector to see if there are any typical HBO Go issues.
If everyone is complaining about HBO Go issues, the service is most likely down, and there is nothing you can do until the business resolves a problem on their end.
Twitter can provide updates, but in most circumstances, you must wait. If you have a specific problem, you can find further information below. Even if the problem is widespread, we recommend checking another device and restarting your device to see if it resolves the issue.
How to Resolve HBO Go Login Issues
Signing in is one of the most common issues we encounter with HBO GO. HBO Go connects to your cable or satellite account to validate your subscription. Therefore, you’ll need to sign in with your cable company’s login, and HBO will need to verify this with your subscription.
If you are unable to get in, you should visit the website of your cable or satellite provider and attempt to log in there. If you can log in there, please verify your password and return. Please reset your password or contact support for assistance if you cannot sign in.
You should be able to log in after you change your password. However, you may need to restart the app or device to sign in if the problem persists.
How to Troubleshoot HBO GO Subscription Issues
The most vexing HBO Go issue is that you may sign in, but the app cannot locate your membership information. It happened to me on DirecTV after two weeks of using HBO Go, and then it was abruptly removed from my HBO account.
The first step is to log into your account and see if the firm from which you purchased your TV subscription is mentioned on HBO. If it appears, restart your device, check for an app update, and sign in again.
Try your TV service’s customer service before contacting HBO if that doesn’t work. For example, if you have DirecTV, avoid AT&T Twitter assistance and call instead. The social media assistance provided by @ATTCares is ineffective.
How to Troubleshoot HBO Go Streaming Issues
If your HBO Go streaming sessions are plagued by buffering, streaming interruptions, lag, and other issues, you may be able to resolve some of them yourself. The problem may be with your Internet connection or a specific device rather than with HBO Go as a whole.
The first step is to restart your smartphone. If that doesn’t work, try streaming on a different device. If it’s limited to a single device in a room, such as a bedroom or a basement console, you could need better WiFi. Here are some decent routers for dealing with this issue.
It would be best to reboot your router before purchasing a new one by unplugging it for 30 seconds and then plugging it back in. When this process is finished, try the stream again. If you’re still having issues, try doing a speed test to determine if you’re connected to that device properly. HBO Go requires at least 3 Mbps, and most Internet subscriptions should provide more than that.
How to Resolve HBO Go Service Errors
If you receive an HBO Go Service Error, you can resolve it on your own without contacting HBO. First, however, here’s what you should do.
- Check your device for app updates.
- Restart your computer.
- Play a different TV show or movie.
- Attempt another device.
- On HBO, try device-specific troubleshooting.
- Reboot both your router and modem.
It is a time-consuming process, but it can assist you in resolving this vexing HBO problem. If that doesn’t work, you should contact HBO for help.
How to Resolve HBO Go App Issues
If your HBO Go app on iPhone, iPad, Android, Xbox One, Apple TV, or Playstation is crashing or not working, and you most likely have an app issue that is simple to resolve.
The first thing you should do is check the app store on your device for updates. HBO continually resolves problems and difficulties with updates that take only a few minutes to install. You can also see if your device has received a new update. Many consoles and smart TV devices install updates automatically, but you may check for updates by setting settings.
If no update is available or if this does not resolve the issue, you must uninstall the program, restart your device, and reinstall it. For example, it assisted us in determining an HBO Go crashing issue on our iPad.
How to Resolve HBO Go Video Issues
HBO Go video difficulties are typically caused by sluggish speeds on your WiFi or cellular connection. To determine the speed of your connection, use the Speedtest website or app. If it’s slower than 3 Mbps, that’s most likely the issue. To resolve the issue, enable airplane mode, wait 10 seconds, and disable it.
If you cannot watch on your computer, please reload your browser and try again. Adobe Flash may need to be updated on your machine. Also, you may need to upgrade or restart your browser to get the most recent changes. This page will assist you with Adobe Flash issues.
How to Repair HBO Go Audio Issues
Is there no sound when you use HBO Go? The first step is to see if it works with the headset or to turn off the mute button if it’s a mobile device. It has the potential to solve a wide range of issues.
The next step is to reboot the device and double-check the connections to a soundbar if you’re watching TV. You may only need to restart your TV, smart device, or soundbar to resolve these issues.
If you’re trying to view it on a PC, you can also see if there’s an update for your device or a driver update.
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How to Resolve HBO Go HDCP Errors
If you encounter an HBO GO HDCP problem, it implies that the copy protection isn’t working, and you won’t be able to stream HBO on your device. In most circumstances, this is an error produced by a handshake rather than a genuine problem. For HDCP to work, your device and TV or monitor must communicate via HDMI connection and agree that you cannot copy the stream.
This mistake is almost certainly an error. The simplest solution is to switch off your TV and device, turn them back on and check if the error disappears. It will resolve HBO Go HDCP difficulties 9 times out of 10. If not, you may require a new HDMI cable or unplug and reconnect your current cable.
How to Resolve HBO GO Out of Service Problems
The HBO Go Not in Service Area issue is quite aggravating, but it is easily fixed. It occurs when HBO believes you are using the service outside of the United States and its territories. If you’re traveling, you’re out of luck, but if you’re in one of these regions, you can quickly repair the situation.
- Switch off your gadget.
- Switch off your router and modem.
- 30-second wait
- Connect your modem to electricity and wait for it to connect.
- Wait as you connect your router to electricity.
- Start your device and go to HBO GO.
- Try watching a video on HBO Go.
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It should resolve the issue. However, you will be assigned a new IP address. You are capable. Examine your IP address here. To determine whether it is in the United States or a region. Suppose this does not resolve your issue.