Roku is a streaming device which allows you to watch movies and TV shows over the internet. Roku, like other streaming devices, occasionally displays streaming errors. Error Code 016 is one of them, and it appears when there is a problem with the internet connection and the Roku Streaming device.
Causes of Roku Error Code 016
The primary causes of this error could be:
- To stream media, Roku generally requires a stable internet connection. Therefore, when there is a problem with the internet connection, Roku will display the message “Not Connected to the Internet.”
- This error may also appear if the channel is incompatible with the Roku device. For example, you will encounter this error code if you stream a track that the developer has deactivated.
- Another cause of this error could be the DNS cache on your router. Even though the DNS cache stores necessary router configurations, those files may cause an error if they become corrupted.
How to Resolve Roku Error Code 016
Following these six troubleshooting solutions on your router and Roku streaming device will quickly resolve the issue.
- Reboot your Roku device.
- Allow Network Pings
- Reboot your router and Roku.
- Examine Your Internet Connection
- Contact Roku Customer Service.
Reboot your Roku device.
You can resolve all minor issues like Error Code 016 by restarting your Roku, including the internet connection problem.
1: On your Roku remote, press the home button.
2: From the home screen, choose Settings.
3: Select the System option from the Settings menu.
4: Scroll down and click the System Restart Restart option in the system option.
5: After restarting, check to see if the error code has been resolved.
Allow Network Pings
Enable network ping on Roku will tell you whether a specific host is reachable across IP networks.
1: On the Roku home screen, press the following buttons on your remote in the order listed.
Home Home Home Home Home Home Fast Forward Play Rewind Play Fast Forward
2: It will bring up a menu page. Scroll down and choose the System operations menu.
4: Select and enable the Disable network pings option.
Check your Roku device for the error code after enabling the ping.
Reboot the Router and Roku Device.
If the mention steps do not resolve the error code 016, you can power cycle your router and Roku device.
1: Unplug your Roku, router, and television from the power source.
2: Wait 20 seconds before plugging them back in one by one.
3: Use a WiFi or LAN cable to connect your Roku device to your router and begin streaming.
4: Determine whether or not the error code is present.
Power cycling the router also clears the device’s DNS cache.
Examine Your Internet Connection
The leading cause of error code 016 is a bad internet connection. It would be best if you usually had a consistent internet connection to use your Roku device. These errors may appear if your internet connection is disrupted. To test your internet connection, go to
1: Navigate to the Settings menu.
2: Go to Settings and then Network About.
3: Check the quality and speed of your Network here.
Contact Roku Customer Service.
If you’ve tried everything and none of the troubleshooting tips work, you can contact the Roku Tech support team for expert analysis. They will immediately assist you in resolving the problem of Error Code 016. You can also try the solutions listed above if you are experiencing Roku Error Code 011.
Questions and Answers
1. Why isn’t my internet connecting to my Roku?
ALSO SEE:Roku Error Code 009
If you are having trouble connecting to WiFi, restart the router or use a LAN cable to improve your connection. Also, disconnect other devices on the same Network while using WiFi to improve connection speed.