How To Fix Samsung Smart TV Hub Not Working?

Samsung Smart TV Hub Not Working

The Samsung Smart Hub is a feature on your Smart TV that allows you to access applications. You may also use it to download apps and communicate with family and friends via social networking sites. But what if the Samsung Smart TV Hub fails to function? Due to a software glitch or an internet connection issue, the Samsung Smart Hub may fail to launch or stop working entirely. Fortunately, resetting the Smart Hub will quickly resolve the issue.

Other factors that could cause it to stop working are:

  • You don’t have a stable internet connection.
  • The software on your device is out of date.
  • You entered an incorrect PIN code.
  • Samsung is currently updating the software.

This article will teach you how to troubleshoot the Smart Hub and resolve any difficulties preventing it from working correctly.

How to Reset the Samsung Smart TV’s Smart Hub

  • Turn on your Samsung tv.
  • To view the Smart Hub screen, press the Smart Hub button on your Remote Control.
  • To open the Settings window, press the blue letter D on your Remote Control.
  • Choose Reset.
  • From the remote, press Enter.
  • Enter your device’s password. If you haven’t updated your password, use 0000 as the default.

Smart Hub will automatically reset itself. Wait for the confirmation message Reset Complete to appear.

Another option for resetting the Smart Hub is to navigate to Settings > Support > Self Diagnosis > Reset Smart Hub. Alternatively, navigate to Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.

To finish the transaction, enter your PIN and click OK.

The software on your Samsung Smart TV needs to be updated

A bug with the Samsung Smart Hub upgrade may also cause it to stop working. Fortunately, updating the application will not take long if you have a good internet connection.

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To update the software on your Samsung Smart TV, follow these steps:

  • First, navigate to the Settings menu.
  • Select Support > Software Update.
  • Choose Auto Update.

Your device will begin updating itself automatically. Allow time for Smart Hub to update, and don’t turn off your TV.

The software can also be updated via the internet. To accomplish this:

  • Navigate to the Settings menu.
  • Select Support, then Software Updated.
  • Choose Update Now.

The device will begin to download fresh updates. When the operation is completed, your tv will automatically reset. If no updates are available, click OK to exit.

Troubleshoot The Smart Hub button is not working

Hold the home button down for around five seconds. Check to see if the power cords have come away from the back of the tv. If this is the case, reconnect them and try again. Unplug the tv from the power supply.

Wait about 20 seconds before plugging it back in. After that, test the Smart Hub button to check if it works. The issue rarely occurs after the Smart TV has received fresh updates. Therefore, you must restart your tv and try again.

How to Turn on the Smart Hub on Samsung Smart TVs

In rare cases, the Hub may not function correctly because you did not follow the correct Samsung Smart Hub configuration. If this is the case, do the following steps to activate the Samsung Smart TV hub:

  • Then, on your remote, press the Smart Hub button.
  • You will notice the phrase Downloading – Installing – Starting.
  • You will also get an internet connection message indicating that Smart Hub automatically connects to the server.
  • On both windows, click Agree.
  • The screen will display an update notice.
  • On your remote, press OK.

It will take around four minutes to download and install the application or finish the Samsung Smart Hub setup.

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Check your internet connection

When your internet connection fails, Smart Hub will not function properly. You will, for example, be unable to update the service, launch a streaming app, or download material.

To continue watching TV, consider troubleshooting your internet connection. Here’s how to troubleshoot the situation:

  • First, check that all of the cords connect to the router.
  • Restart the router by unplugging it, waiting 60 seconds, and reconnecting it.

If you’re connecting over Wi-Fi, ensure your modem or router is close to the TV. The distance should not exceed 15.2 meters. There should also be no obstructions between the devices. Another alternative is to attempt to reconnect to the internet. To accomplish this:

  • On your remote control, press the Home button.
  • Navigate to the Settings menu.
  • Choose Network or General.
  • Choose Open Network Settings.

Choose between a wired or wireless connection at this point. Begin with a wired connection to connect to the internet directly, and then try reaccessing Smart Hub. Choose a suitable network for a wireless connection.

Your Smart TV has been factory reset

If all other alternatives have been exhausted, consider factory resetting your Smart TV. The option restores all TV settings and allows you to begin again. Here’s how its done

  1. Navigate to Settings.
  2. Choose General.
  3. Choose Reset.
  4. Enter your PIN or 0000 as the default.
  5. Choose Reset.
  6. To finish the reset, click OK.

Depending on your Smart TV, you need to go to Settings – Support – Self Diagnosis – Reset.


When the Samsung Smart Hub apps stop working, you can resolve the issue with various methods. First, you can restart Smart Hub by resetting it. Another alternative is to update your Samsung Smart TV software or check your internet connection. If it doesn’t work, conduct a factory reset to restore the device’s settings.

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