Disney Plus error code 39 is a right management code that often indicates that the streaming service requires a secure connection, which your streaming setup cannot provide. For example, a problem with your Disney Plus app, streaming device, HDMI cable, or television may prevent a secure HDMI handshake. If your issue is along those lines and you can resolve it, the error code 39 will be removed.
When Does Disney Plus Error Code 39 Appear?
When this error occurs, you will usually see the following error message: We’re sorry, but the video you requested cannot be played. Please try once more. If the issue persists, don’t hesitate to contact Disney+ Support (Error Code 39).
What is source of Disney Plus Error Code 39?
The Disney Plus error code 39 typically indicates a rights management problem preventing Disney’s servers from streaming the requested video. Unfortunately, there are some cases where you have no control, and if Disney cannot rush the content at all or to users in your specific region, there isn’t much you can do.
When the problem is caused by a problem on your end, which is frequently the case, this error code can usually be resolved by switching to a different streaming device, using various television, switching to a different HDMI port, or attempting a different HDMI cable.
How to Troubleshoot Disney Plus Error Code 39
Follow these steps in order until Disney Plus resumes regular operation, and the error code disappears:
Try loading the video again.
This error code can occur as a one-time occurrence in some cases. When this happens, simply refreshing or reloading the video allows it to play. Return to these troubleshooting tips and continue if it stops and you see error code 39 again.
Turn off your PC’s Xbox streaming app.
Close the app, and shut down the stream if you’ve been using the Windows 10 Xbox app to stream your Xbox One to your computer. You may also need to restart the Disney Plus app or your Xbox One. Error code 39 should go away once you stop streaming from your Xbox One to your PC.
This step is only necessary if the Disney Plus app on your Xbox One Disney Plus Error Code 39.
Change your streaming device.
This issue is most commonly associated with streaming Disney Plus from the Xbox One game console, but it has also been reported when streaming directly from a smart TV and on other devices. In any case, experiment with a different streaming device to see if it works.
If you can stream typically from another device, you know there’s an issue with your Xbox One or whatever device generated the Disney Plus Error Code 39.
Change to another HDMI port.
Switch to a different HDMI port on your television using the streaming device that generated the Disney Plus Error Code 39. Examine each port to see if any of them work. If one of them works, it means the handshake on that port was successful. If you leave your streaming device connected, everything should be fine.
Change the HDMI cable.
If you have another HDMI cable on hand, try replacing it to see if that solves the problem of Disney Plus Error Code 39. Use a high-quality, undamaged line that isn’t overly long and supports HDMI 2.1. If you find a working cable, leave it plugged in and use that cable.
Check that you’re using an HDMI-to-HDMI cable. This problem can be caused by any HDMI converter cable, such as an HDMI to VGA cable. Connect a standard HDMI cable with HDMI connectors on both ends to an HDMI port on your television, monitor, or projector.
Try turning off and restarting your television.
Unplug the TV and wait a few seconds before plugging it back in. If that doesn’t work, try rebooting your TV and streaming device simultaneously. If that works, you may have to repeat the procedure if the HDMI handshake fails again in the future.
Remove and then reinstall the Disney+ app.
Begin by deleting the app and then restarting your streaming device. Please turn it off, unplug it, then plug it back in and turn it on. Finally, reinstall the app and see if it works now.
Change the television.
If you have a second television, check to see if it displays the same error code. Because some older televisions do not support a new enough HDMI version for secure connections, this type of Disney Plus Error Code 39 can occur.
Unplug and remove any installed video capture devices.
Unplug and remove any video capture devices from the equation if you use them to record video or stream games. These devices will generate Disney Plus Error Code 39, preventing Disney Plus from functioning.
Your Xbox One has been factory reset.
First, ensure that Disney Plus works with the same television and HDMI cable when connected to another streaming device, such as a Roku or Fire TV.
If it does, perform a factory reset on your Xbox One, making sure to select the Reset and keep my games and apps option to avoid losing data. After the Reset is complete, you may need to delete and reinstall the Disney Plus app.